Self Storage Barnet Terms and Conditions of Service
These Terms and Conditions set out the basis on which Self Storage Barnet provides storage services and associated services, which may include assistance related to transport and removals within the service area. By making a booking, using our facilities, or arranging services with us, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Self Storage Barnet, the provider of storage and related services.
1.2 "Customer" means any person, firm or company that books or uses the storage services or associated services.
1.3 "Unit" means the storage unit, room, container or designated space allocated to the Customer.
1.4 "Services" means storage services and any related or ancillary services offered by the Company, which may include access, handling, and assistance connected with removals and collection or delivery of goods within the service area.
1.5 "Goods" means any items or property stored or proposed to be stored in the Unit by the Customer.
1.6 "Agreement" means the contract between the Company and the Customer, comprising these Terms and Conditions and any written storage licence or booking confirmation issued by the Company.
2. Scope of Services
2.1 The Company provides secure self storage facilities and may offer additional services such as short-distance assistance in connection with removals, loading, unloading or transportation in the general service area.
2.2 Any removal or transport assistance is subject to availability, may be charged separately, and is provided in accordance with these Terms and Conditions and any specific written terms agreed at the time of booking.
2.3 The Company does not act as a common carrier and reserves the right to refuse the transportation or storage of any Goods at its sole discretion.
3. Booking Process
3.1 Bookings can be made by the Customer in person or through any booking method offered by the Company from time to time.
3.2 At the time of booking, the Customer will be required to provide accurate personal details, including full name, current address, and any other information reasonably requested by the Company.
3.3 The Customer must declare the intended start date of storage, the anticipated duration, and an approximate description and value of the Goods to be stored.
3.4 A booking will only be regarded as confirmed once the Company has issued a confirmation and any required initial payment or deposit has been received in cleared funds.
3.5 The Company reserves the right to refuse or cancel any booking if the Customer fails to provide accurate information or if the Company reasonably believes that the storage or handling of the Goods would pose a risk or breach applicable law or these Terms and Conditions.
4. Access, Identification and Security
4.1 Access to the Unit will only be granted to the Customer or to persons authorised in writing by the Customer. The Customer is responsible for ensuring that all authorised persons are aware of and comply with these Terms and Conditions.
4.2 The Customer must provide valid identification when requested and comply with all site security procedures, including any access control systems or time restrictions notified by the Company.
4.3 The Customer is responsible for providing their own lock and for keeping the Unit locked at all times when not in use, unless the Company has expressly agreed otherwise in writing.
4.4 The Customer is responsible for the security of the access codes, keys, or other security devices issued to them or their authorised representatives. The Company accepts no liability for unauthorised access arising from the Customer’s failure to keep such information secure.
5. Payments and Charges
5.1 Storage charges are calculated in accordance with the rate notified to the Customer at the time of booking or renewal. Charges may be based on the size of the Unit, duration of storage, and any additional services requested.
5.2 Unless otherwise agreed in writing, payment for storage is due in advance, either monthly or for such other period as specified by the Company.
5.3 Payment for any associated services, including removal assistance, handling, or late access, is due on or before the date shown on the relevant invoice or at the time the service is provided, as notified by the Company.
5.4 The Company may review and vary its charges from time to time. Any change to storage charges will be notified to the Customer in advance of the change taking effect. Continued use of the Unit after the effective date will constitute acceptance of the new charges.
5.5 If the Customer fails to make any payment on the due date, the Company may charge interest on the overdue amount at a reasonable commercial rate, accruing on a daily basis until payment is made in full.
5.6 The Customer shall be responsible for all costs and expenses reasonably incurred by the Company in recovering any overdue sums, including debt recovery charges and legal costs where applicable.
6. Cancellations and Changes
6.1 The Customer may cancel a booking for storage or associated services by giving reasonable notice prior to the agreed start date. Any applicable notice period or cancellation provisions will be stated at the time of booking.
6.2 Where the Customer cancels before the start date, the Company may, at its discretion, refund all or part of any advance payment, less any reasonable administration fees, as notified to the Customer at the time of booking.
6.3 If the Customer wishes to change the start date, Unit size, or duration of storage, this is subject to availability and to the Company’s agreement. Any change may result in revised charges.
6.4 If the Customer cancels or materially changes a booking for associated services, such as removal assistance, on short notice, the Company reserves the right to charge a reasonable cancellation fee to cover costs incurred.
6.5 The Company may cancel or suspend the provision of Services if the Customer is in breach of these Terms and Conditions, fails to make payment when due, or if the Company reasonably considers that continued storage of the Goods would be unlawful or unsafe.
7. Customer Obligations
7.1 The Customer warrants that they are the owner of the Goods or are otherwise duly authorised by the owner to store the Goods and to enter into this Agreement.
7.2 The Customer must ensure that all Goods are properly packed, secured, and suitable for storage. The Company is not responsible for any loss or damage arising from inadequate packaging or preparation.
7.3 The Customer must use the Unit solely for the storage of Goods and must not carry out any trade, manufacture, or other business activity from the Unit unless expressly agreed in writing by the Company.
7.4 The Customer must keep the Unit clean and in good condition and must not cause any damage to the Unit or the facility. Any damage caused by the Customer or their authorised persons may be repaired by the Company, with the cost charged to the Customer.
8. Prohibited and Restricted Goods
8.1 The Customer must not store any of the following in the Unit:
(a) Any illegal items or substances;
(b) Explosives, weapons, ammunition, or firearms;
(c) Flammable, hazardous, toxic, or corrosive materials, including but not limited to gas canisters, paints, solvents, and chemicals, unless expressly agreed in writing and stored in accordance with any conditions imposed by the Company;
(d) Perishable goods or living plants or animals;
(e) Waste, including controlled or hazardous waste;
(f) Items that emit odours, fumes, or are otherwise likely to cause nuisance or damage to the facility or to other customers.
8.2 The Company may, at any time, require the Customer to remove any Goods which the Company reasonably believes are in breach of this clause.
9. Waste Regulations and Disposal
9.1 The Customer is responsible for ensuring that no waste is abandoned or left in the Unit or on the premises other than in designated waste disposal points, and only where permitted by the Company.
9.2 The Customer must not bring or store controlled, clinical, or hazardous waste in the Unit or at the facility.
9.3 If the Customer leaves unwanted items or waste in the Unit or on the premises at the end of the Agreement or at any other time, the Company may arrange for removal and disposal and charge the Customer a reasonable fee for doing so, including any charges imposed under applicable waste regulations.
9.4 The Customer must comply with all applicable environmental and waste management regulations when using the Services.
10. Liability and Risk
10.1 The Goods are stored at the Customer’s sole risk. The Customer is responsible for obtaining and maintaining adequate insurance cover for the Goods for the full replacement value, against risks including loss, theft, and damage.
10.2 The Company does not provide insurance for the Goods unless expressly and separately agreed in writing. Any insurance offered by or arranged through the Company will be subject to the specific terms and conditions of the relevant policy.
10.3 The Company will not be liable for any loss, damage, or deterioration of the Goods unless caused by the Company’s negligence or breach of this Agreement, and then only to the extent permitted by law.
10.4 The Company’s total liability for loss of or damage to the Goods, whether arising in contract, tort, or otherwise, shall be limited to the lower of the actual value of the Goods lost or damaged, or any limit expressly stated in the Agreement or in any applicable insurance policy, unless a higher limit is agreed in writing and an additional charge is paid.
10.5 The Company will not be liable for any indirect or consequential loss, including loss of profit, business, or opportunity, arising out of or in connection with the Services.
10.6 The Customer shall indemnify the Company against all claims, demands, costs, damages, and expenses incurred by the Company or any third party arising out of the Customer’s breach of this Agreement or any unlawful or negligent act or omission by the Customer or their authorised persons.
11. Access by the Company
11.1 The Company may enter the Unit in the following circumstances:
(a) In an emergency or where the Company reasonably believes that the Unit contains prohibited or dangerous Goods;
(b) To carry out repairs, maintenance, or inspection of the Unit or facility;
(c) To comply with any legal obligation or requirement of the emergency services or other competent authority.
11.2 Where reasonably practicable, the Company will give the Customer prior notice of any non-emergency entry to the Unit.
12. Termination of Agreement
12.1 Either party may terminate the Agreement by giving the notice period stated in the storage licence or as otherwise agreed in writing. In the absence of a specific notice period, a reasonable notice period shall apply.
12.2 On termination, the Customer must remove all Goods from the Unit, leave the Unit clean and in good condition, and ensure that all outstanding sums are paid in full.
12.3 If the Customer fails to remove the Goods on termination, the Company may treat the Goods as abandoned and may, after giving any notice required by law, remove, sell, or dispose of the Goods. The Company may apply the proceeds of any sale against unpaid charges and costs of sale and disposal, with any surplus held for the Customer.
12.4 Termination of the Agreement does not affect any rights or remedies which have accrued to either party prior to termination.
13. Data Protection and Privacy
13.1 The Company may collect and process personal data relating to the Customer for the purposes of managing the Agreement, providing Services, processing payments, and ensuring security and compliance.
13.2 The Company will handle personal data in accordance with applicable data protection laws and its internal policies. By entering into this Agreement, the Customer consents to such processing where required by law.
14. General Provisions
14.1 The Company may vary these Terms and Conditions from time to time. The current version will apply to all new bookings and to existing Customers from the date notified to them.
14.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14.3 The failure of either party to exercise or enforce any right under this Agreement shall not be deemed to be a waiver of that right.
14.4 The Customer may not assign or transfer any of their rights or obligations under this Agreement without the Company’s prior written consent. The Company may assign or transfer its rights and obligations where reasonably necessary for the operation of its business, provided that such assignment does not materially disadvantage the Customer.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided under them, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter.
By booking or using the Services of Self Storage Barnet, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
