Self Storage Barnet Privacy Policy
This Privacy Policy explains how Self Storage Barnet collects, uses, stores and protects personal data for all customers and prospective customers in the Barnet area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws.
By using Self Storage Barnet services, making an enquiry or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
Scope and Data Controller
This Privacy Policy applies to all Self Storage Barnet customers, prospective customers and visitors located in the Barnet area who use our storage services, contact us with enquiries, or interact with us in person, by post, online or through any other channel.
Self Storage Barnet is the data controller for the personal data described in this Privacy Policy. As data controller, we decide how and why your personal data is processed and are responsible for ensuring that such processing is carried out in compliance with applicable law.
Types of Personal Data We Collect
We may collect and process the following categories of personal data in connection with our self storage services and related activities.
Identity and contact details, such as your name, postal address, billing address, contact address, and any other contact information you provide to us.
Account and contract information, such as storage unit number, key or access code details, contract start and end dates, payment status, and records of your communications with us regarding your storage agreement.
Payment and billing information, such as billing history, payment method details as provided to our payment processors, invoices, and records of payments made or due. We do not store full card details if a card payment facility is used; these are processed by our payment service providers.
Usage and operational data, such as access logs to the storage facility, dates and times of entry and exit, system access records and other technical logs that help us manage the safety and security of the site.
Security and CCTV data, such as images and recordings captured by CCTV cameras in and around the storage facility, where installed for security, safety and crime prevention purposes.
Communication and enquiry data, such as emails, letters and notes of telephone or in-person conversations, including enquiries about our services, feedback, and any complaints or disputes.
Marketing preferences, such as your choices about receiving updates or offers from Self Storage Barnet and your communication channel preferences.
Purposes and Lawful Bases for Processing
We process personal data only when we have a lawful basis to do so under data protection law. The main purposes and lawful bases are as follows.
To provide and manage storage services. We use your personal data to create and administer your account, manage your storage contract, collect payments, manage access to your storage unit, and provide customer service. The lawful basis for this is performance of a contract and taking steps at your request before entering into a contract.
To comply with legal and regulatory obligations. We may process and retain personal data as necessary to comply with tax, accounting, security, health and safety and other legal obligations. The lawful basis is compliance with a legal obligation.
To maintain security and prevent crime. We use access records and, where used, CCTV footage to keep the facility secure, protect our property and that of customers, and detect or prevent criminal activity. The lawful basis is our legitimate interests in protecting our business, customers and staff, and in cooperating with law enforcement where required.
To manage our business operations. We may process data for internal administration, service improvement, staff training, and planning. The lawful basis is our legitimate interests in running and improving our business in a way that does not unfairly impact your rights and freedoms.
To send marketing communications. With your consent, we may send you information about our services, offers or updates that we believe may be relevant to you. You may withdraw your consent at any time and we will stop marketing communications going forward.
To handle enquiries, complaints and disputes. We process data to respond to your questions, address any issues with the service, and manage or defend legal claims. The lawful bases are performance of a contract, our legitimate interests in resolving issues, and where appropriate, the establishment, exercise or defence of legal claims.
Data Retention
We will keep your personal data for as long as reasonably necessary for the purposes described in this Privacy Policy and to satisfy any legal, accounting or reporting requirements.
In general, we retain core customer account and contract information for a period after your contract with Self Storage Barnet ends so that we can respond to any queries, handle disputes and comply with our legal obligations. The specific retention period may vary depending on the type of data, our contractual obligations to you and the statutory retention periods that apply.
CCTV recordings and access logs, where used, are normally retained for a limited period necessary for security and investigation purposes, unless we need to keep them longer in connection with a specific incident, dispute or legal request.
When personal data is no longer needed, we will take steps to delete it or anonymise it so that it can no longer be associated with you.
Data Processors and Sharing of Personal Data
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf or as independent controllers where the law allows or requires this.
Data processors acting on our behalf may include payment processing providers, accounting or administrative service providers, IT and cloud service providers, security and CCTV system providers and maintenance contractors, and professional advisers such as accountants or legal advisers, where they require access to relevant records to provide their services.
We ensure that any data processors who handle your personal data on our behalf only process it under our instructions, implement appropriate security measures, and are bound by contractual obligations to protect your data and comply with data protection law.
We may also share personal data with law enforcement, regulatory bodies or other authorities when we are legally required to do so, or when it is necessary to protect our rights, property or the safety of our customers and staff.
If we are involved in a reorganisation, merger, sale or transfer of all or part of our business, personal data may be transferred as part of that transaction where permitted by law, and we will take steps to ensure your rights are respected.
International Transfers
Where we use service providers or systems that are located outside the United Kingdom, your personal data may be transferred to and processed in other countries. In such cases, we will ensure that appropriate safeguards are in place to protect your personal data, such as using countries recognised as providing an adequate level of protection or entering into contracts that contain standard data protection clauses approved by relevant authorities.
Data Security
We take the security of personal data seriously and implement appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures may include access controls, physical security at our facility, secure storage systems, staff training and procedures for responding to suspected data breaches. While we take reasonable steps to protect your data, no system is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data held by Self Storage Barnet. These rights may be subject to certain conditions and legal limitations.
You have the right to access your personal data and to receive confirmation of whether we process it, along with certain information about how it is used.
You have the right to request correction of inaccurate or incomplete personal data we hold about you.
You have the right to request the deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
You may request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
You have the right to object to processing of your personal data that is based on our legitimate interests, including profiling based on those interests, where you believe your rights and interests outweigh ours.
Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew consent.
You may also have the right to receive certain personal data in a structured, commonly used and machine readable format and to transmit it to another controller, where the processing is based on consent or contract and carried out by automated means.
If you wish to exercise any of these rights, please contact us using the usual contact details you have for Self Storage Barnet. We may need to verify your identity before responding to your request and will respond within the time limits set by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any updated version will be made available to customers and will apply from the date it is issued. You should review this Privacy Policy periodically to remain informed about how we handle your personal data.
Contact and Complaints
If you have any questions about this Privacy Policy or how Self Storage Barnet processes your personal data, or if you wish to raise a concern or exercise any of your data protection rights, please contact us using your usual point of contact or our published contact details.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We would, however, welcome the opportunity to address your concerns directly before you approach the authority.
